The Nigerian Communications Commission (NCC) has acknowledged the persistent quality of service challenges affecting telecommunications subscribers in Abuja, attributing the disruptions largely to a diesel supply crisis impacting base station operations.
In a statement issued on Friday, by Mrs. Nnenna Ukoha, Head of Public Affairs, NCC, the Commission said the service degradation was linked to disruptions in diesel supply to IHS Nigeria Limited, the colocation company responsible for powering base stations used by major operators, including MTN and Airtel, in affected parts of the Federal Capital Territory.
According to the NCC, the situation arose from actions by the National Oil and Gas Suppliers Association (NOGASA), which disrupted diesel deliveries to critical telecom sites, leading to service outages and poor network performance across Abuja.
“The Commission recognizes the importance of reliable power supply for the provision of optimal telecommunication services and is committed to ensuring seamless communication for all Nigerians,” the statement said.
The NCC disclosed that it is working closely with key stakeholders and licensed operators to resolve the challenges and restore full network services.
It added that engagements are ongoing to address the diesel supply bottlenecks and to explore more sustainable solutions for powering telecom infrastructure.
The regulator also urged all parties involved to collaborate in resolving the crisis swiftly, stressing that continued disruptions pose serious risks to critical telecommunications infrastructure and subscriber experience.
Reaffirming its regulatory commitment, the Commission said it is facilitating dialogue between affected service providers and other stakeholders to ensure a prompt resolution of the supply issues that have negatively impacted service quality in the nation’s capital.
“The NCC remains dedicated to effectively managing the situation and will keep the public informed on progress towards restoring full telecommunication services in Abuja,” the statement added.
The Commission appealed to subscribers for patience and understanding, assuring Nigerians of its commitment to delivering reliable, high-quality telecommunications services nationwide.